Help, something’s gone wrong
Reset Your Password
We’ve all been there, forgetting a password happens to the best of us. Don’t worry, resetting your password is quick and easy. Follow the steps below to regain access to your account in just a few minutes. 1. On the TouchRight sign in page, press ...
Voice Dictation Not Working on iPhone
Overview TouchRight supports iPhone voice dictation in all text fields. Voice dictation is provided by Apple’s iOS keyboard, not directly by the TouchRight app. This means dictation must be enabled at device level before it will appear inside ...
Draft Status Sync Errors When Returning Appointments to the Dashboard
Scenario: You’ve completed an appointment in the TouchRight app, but when you try to synchronise it back to the dashboard you receive an error message about the draft status — or your completed report never appears. This often happens when the same ...
I'm scheduling a new appointment but my previous report isn't available to link to - why?
In order to link to a previous report to see what was said last time: The report you want to link to must be marked as 'final' in the system, and Template selected for your new appointment must be the same as for the previous report. Troubleshooting: ...
The app has closed down. What can I do?
Provided you are using a device that is capable (minimum 2GB RAM), it is very rare for the app to crash or fail. A common cause is when a device is running at maximum capacity, with numerous other apps running in the background at the same time. To ...
I’ve created a template but can't see it when scheduling appointments. How can I fix this?
If a template you have created is not available to choose, it may be that the template is not in a final status... You’ll notice when you’re editing or creating your template that the template is noted as 'Draft'. Once you’ve finished making changes ...
I've completed and synced a report but I can't find it on the dashboard. Where is the report?
If you can't locate a report you have synced from the app to the dashboard, there are a number of things you can do to locate your report. Make sure the report has definitely fully synced from your device by checking the Sync Log in the app. If it's ...
I accidentally selected the wrong name for my report - how do I change this?
If you have scheduled an appointment and completed your report in the app and notice you selected the wrong report name, this can be changed once the report has been synced back to the TouchRight dashboard. In the Reports Area, click the pencil icon ...
My report has failed to sync from the app. What can I do?
Sometimes when reports are syncing, the WiFi connection can have a momentary blip which will stop the syncing process. You may notice your report on the PC dashboard showing as a 'partial' report. Once the WiFi is back up and running, simply go back ...