New Direct Debit Mandate Requested by our Accounts Department

New Direct Debit Mandate Requested by our Accounts Department

If your subscription mandate was cancelled at the bank in error our Accounts Department may have reached out to you requesting you set up another.

To do this you'll need to have Account Owner access:
  • On the dashboard, navigate to the 'Account' tab on the left hand side menu and select 'Upgrade' from the dropdown menu to view the pricing options and select a plan to fit your requirements.

Dashboard: Account Menu - Upgrade
  • For All-Inclusive Plans, use the green slider to move and select which plan you would like to move onto based on your property portfolio.

  • If you are upgrading your account, simply move the slider to increase your properties from the current property allowance.

  • Scroll down to the bottom of the page.

  • Then click the 'Upgrade' button below the relevant plan.

  • If you already have a direct debit in place, your account will upgrade automatically, otherwise you may need to add your bank details to set up a direct debit in GoCardless. Once the direct debit is in place, the amount will be debited automatically from the bank account every month.

Dashboard: Upgrade Area

If you need to discuss plan options, please feel free to reach out to us directly on 0208 344 9155 or customercare@touchrightsoftware.com if you prefer you can book in a 30 minute session with Kerry to answer any questions you have.




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