Draft Status Sync Errors When Returning Appointments to the Dashboard
Scenario:
You’ve completed an appointment in the TouchRight app, but when you try to synchronise it back to the dashboard you receive an error message about the draft status — or your completed report never appears. This often happens when the same appointment has been downloaded to more than one device.
Why this happens
TouchRight lets you download the same appointment to multiple devices — purely so you can keep working if you switch devices during the day.
For example:
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You start your day using your mobile phone for inspections.
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By lunchtime, your battery is nearly dead and you don’t have a charger.
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You switch to your iPad for the rest of your appointments.
To keep going, you download the remaining appointments to your iPad too.
However:
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The version on your first device (mobile) is still in draft.
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The version on your second device (iPad) is completed.
TouchRight will only accept one version of the appointment back to the dashboard to convert into a report.
If the blank/draft version syncs first, it will “take” the appointment slot, leaving your completed report stuck on the other device.
How to avoid this problem
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Only mark one copy of the appointment as Complete — the one you actually filled in.
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Leave all other versions of that appointment in Draft.
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Always sync the completed version before any other device tries to send its copy.
If you’ve accidentally synced the wrong (blank) version
If the blank/draft version has already synced to the dashboard:
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Stop — do not overwrite or delete anything on your device.
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Contact the TouchRight Support Team at support@touchrightsoftware.com.
Provide:
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The appointment date and time.
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The report title or property address.
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Confirmation that the synced report is blank.
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Confirmation that the correct completed report is still saved on another device.
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What happens next
Our admin team will:
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Check the blank report on the dashboard.
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Wipe it and convert it back to Appointment/Scheduled status.
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This reopens the slot so you can sync the correct completed version from your other device.
Once this is done, simply sync your completed report as normal — no more error messages.
After syncing the correct version
Once your completed report has successfully synced to the dashboard, you can tidy up your device by deleting the unused blank appointment:
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Tap the property address.
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Tap the pencil/edit icon.
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Tap Delete.
⚠️ Important: Only delete the appointment if you are 100% certain it is blank and unused. Once deleted, it cannot be recovered.
✅ Tip: Always check which device holds your completed version before syncing to avoid duplicate or blank uploads.
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