There are duplicate properties in my account. Can they be removed?
Duplicate property records can be deleted but please be aware...
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I’m changing my bank account, how do I change my direct debit?
We use a payment system called GoCardless, and we don’t store any customer bank details for security purposes. However it’s really easy to update. Simply contact us on 0208 344 9155 Opt 2 or accounts@touchrightsoftware.com and request that we remove ...
I want to see what reports my staff have completed. How can I do this?
Account Owners can access and export their account usage data and filter by user for internal reporting purposes, here's how... Please note: this feature can only be accessed by account owners. You can access information by user including ...
I've maxed my property allowance, what can I do?
If you have maxed your property allowance you will need to do one of two things: 1. Upgrade your account (you must be the designated account owner). On the dashboard, click the 'Account' tab on the left hand side menu and select 'Upgrade' from the ...
Can I use my own email address for replies?
You have a choice where replies to emails you send from TouchRight are received, learn how to change them here... Replies to emails sent through TouchRight are by default directed to the email address noted in account settings. However, if preferred, ...
Can I customise the appearance of my Report PDFs?
Account Owners can change formatting settings to create uniquely branded reports, from bold, coloured and shaded text through to full document watermarks or specific cover images for certain types of reports. You can see a fully branded report ...