I’m changing my bank account, how do I change my direct debit?
We use a payment system called GoCardless, and we don’t store any customer bank details for security purposes.
Related Articles
Can I change the name of my template?
Important: changes to these areas should only be carried out by the Account Owner or those with relevant permission. Please seek approval from your manager before making any changes. The main question here is, do you wish to change: the name which ...
I've maxed my property allowance, what can I do?
If you have maxed your property allowance you will need to do one of two things: 1. Upgrade your account (you must be the designated account owner). On the dashboard, click the 'Account' tab on the left hand side menu and select 'Upgrade' from the ...
There are duplicate properties in my account. Can they be removed?
Duplicate property records can be deleted but please be aware... Yes, you are able to delete duplicate properties in your account. However, if reports have been created against both property records then please email support@touchrightsoftware.com ...
How can I receive my monthly invoices?
When your direct debit is initially set up, your company details and email address will be used to generate a monthly invoice. If you're on an All-Inclusive Plan, those monthly invoices will automatically be sent to you a few days before your direct ...
I have completed a report on the wrong property address by mistake. Can it be changed?
Yes that can be changed, but it is something we need to change for you. If you need a report address changing please contact support via our dashboard 'Contact Support' button or sending an email to support@touchrightsoftware.com confirming the ...