Protecting Your Business with Terms and Conditions

Alongside these new templates, we recommend creating your own default Disclaimer within your Account Settings which will then appear automatically within the ‘About the Report’ section of the new templates.

This section allows you to include wording that explains the nature and limitations of your inspection reports — helping you set clear expectations with clients and protect your business.

We’ve provided the following sample wording to use as a starting point. You can adapt this to reflect your own processes, policies, and professional standards.

Sample Terms & Conditions – “About the Report” Section:
The report is not an all-encompassing report dealing with the building from every aspect. A reasonable attempt will be made to identify any obvious or significant defects apparent at the time of the inspection. Whether or not a defect is considered significant, depends, to a large extent, upon the age and type of the building inspected.

This report is not a Certificate of Compliance with the requirements of any Act, Regulation, Ordinance or By-law. It is not a structural report.

THIS IS A VISUAL INSPECTION ONLY, limited to those areas and sections of the property fully accessible and visible to the Inspector on the date of inspection.

The inspection DOES NOT include breaking apart, dismantling, removing, or moving objects.

The Report does not and cannot make comment upon: defects that may have been concealed; the assessment or detection of defects (including rising damp and leaks) which may be subject to the prevailing weather conditions; whether or not services have been used for some time prior to the inspection and whether this will affect the detection of leaks or other defects.

Inspectors shall not inspect any area of the property considered dangerous or hazardous to their safety and health.

The purpose of this inspection is to identify any maintenance, safety, or compliance concerns, including matters relevant under Awaab’s Law and the Renters (Reform) Bill 2025.

Be advised that inspectors are not engineers and can only render a visual report on the functional conditions of the property at the time of inspection.

We do not inspect items that are not reasonably and safely available to carry out a visual inspection. This may include roofs, subfloor areas, ceiling cavities and high, constricted, or dangerous areas for which inspection is not permitted by Occupational Safety and Health regulations.

No liability shall be accepted on account of failure of the Report to notify any problems in the area(s) or section(s) of the subject property physically inaccessible for inspection, or to which access for inspection is denied by or to the Inspector (including but not limited to any area(s) or section(s) so specified by the Report).

Next Steps

Important Note:

TouchRight has undertaken extensive research to produce templates that align with current industry and legislative updates. However, as a software provider, TouchRight does not offer property or legal advice. Clients are responsible for reviewing and adapting these templates and any associated terms to ensure they are fit for their specific business practices and compliance obligations.