How to Manage 2FA Settings for Your Team
Keeping your account secure is a top priority and enabling two-factor authentication (2FA) across your team is a great way to do just that.
As the Account Owner, you have the ability to encourage or enforce 2FA for everyone using your TouchRight account.
✅ Set 2FA to 'Encouraged' or 'Enforced'
To adjust your account-wide 2FA settings:
1. Head to Account > Settings from your dashboard
2. Scroll to the Two-Factor Login section.
3. Choose your preferred setting:
- Encouraged – users will be prompted to set up 2FA, but it's optional.
- Enforced – users must set up 2FA before continuing.
Once set, users will see a prompt the next time they log in (or immediately, if enforcement is switched on).
N.B They can skip if simply 'encouraged'.
🔄 Need to Reset Someone's 2FA?
If a team member has set up 2FA but is struggling to log in (e.g. they've lost access to their authenticator app), you can reset it for them in just a few clicks:
- Go to Account > Users.
- Find the user in the list.
- Click the 🔒 padlock icon next to their name
This removes their current 2FA setup, so they’ll be prompted to reconfigure it next time they log
Related Articles
How can I change my email settings if I am sending emails from TouchRight?
Configure your email settings within your TouchRight account, to send emails using your own email server. It's possible to send a number of different emails from your TouchRight account, for example: Email an appointment reminder to tenant or ...What information do we need to set up Microsoft Azure Single Sign On (SSO)?
In order to configure Microsoft SSO for your organisation, please ensure your IT team provides the following: 1. Enterprise App in Azure In Microsoft Entra ID → Enterprise Applications → New Application → Search “TouchRight” in the gallery. Some ...How do I customise the account to add company branding and colours?
New to TouchRight? Customise your account so reports can display your company branding: Logo, bespoke colour scheme, industry accreditations and more. Click the ‘Account’ tab on the left menu and choose ‘Settings’ from the menu. In Account Settings ...How do I add shading to my linked reports so that they are easier to read?
Show the previous report information shaded in grey in your final reports to make them easier to read. If you are using the 'linking' feature in TouchRight which allows you to link one report with another for comparison purposes, you have the option ...Can I customise the appearance of my Report PDFs?
Account Owners can change formatting settings to create uniquely branded reports, from bold, coloured and shaded text through to full document watermarks or specific cover images for certain types of reports. You can see a fully branded report ...