Manage 2FA Settings for Your Team
Keeping your account secure is a top priority and enabling two-factor authentication (2FA) across your team is a great way to do just that.
As the Account Owner, you have the ability to encourage or enforce 2FA for everyone using your TouchRight account.
✅ Set 2FA to 'Encouraged' or 'Enforced'
To adjust your account-wide 2FA settings:
1. Head to Account > Settings from your dashboard
2. Scroll to the Two-Factor Login section.
3. Choose your preferred setting:
- Encouraged – users will be prompted to set up 2FA, but it's optional.
- Enforced – users must set up 2FA before continuing.
Once set, users will see a prompt the next time they log in (or immediately, if enforcement is switched on).
N.B They can skip if simply 'encouraged'.
🔄 Need to Reset Someone's 2FA?
If a team member has set up 2FA but is struggling to log in (e.g. they've lost access to their authenticator app), you can reset it for them in just a few clicks:
- Go to Account > Users.
- Find the user in the list.
- Click the 🔒 padlock icon next to their name
This removes their current 2FA setup, so they’ll be prompted to reconfigure it next time they log
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