Does the mobile app work offline?

Does the mobile app work offline?

Yes our mobile app does work whilst offline for compiling your reports but you will need an internet connection to sync appointments and reports to and from the dashboard.

In order to download appointments to the app or to sync back reports to the PC dashboard, you will need an internet connection.

Login to the app using the same email and password you use for the dashboard. Click the synchronise button and download your appointments. Close the app but don't log out.

You do not need to have an internet connection whilst onsite at a property as the app will save all your report information and photos whilst offline provided you remain logged in.

Once you've completed your report at a property, it will need to be synced back to the PC dashboard which will need an internet connection. You can do this over a 3G/4G connection, however we recommend you use a good WiFi connection, particularly if you’ve taken lots of photos, so that you don’t unnecessarily use your mobile data allowance.

If you want to schedule an appointment in the app, you will need an internet connection momentarily, so the appointment is saved back on the dashboard. If you are using a Wifi-only tablet, you can use your phone as a hotspot to get a connection for a minute or so.

Other features in the app, such as voice dictation can be used with or without an internet connection, depending on your device. You may need to enable offline dictation in your device first. Check out this blog for more details.

    • Related Articles

    • Can I customise my report template in the app?

      You can configure your report directly in the app without needing to access the dashboard. Login to the TouchRight App. Locate the relevant appointment. Tap on the "clipboard" icon. All rooms/sections will be displayed in a list view. Tap 'Customise ...

    • I linked my report but I didn't mean to - how can I remove the link?

      Yes you can remove a link to another report. There's a number of ways you can do this... If you linked an appointment you can unlink it at a number of points dependent on where the appointment/report is in your account: If you have scheduled your ...

    • I forgot to link my appointment to my previous report - can this be edited?

      Yes you can link to a previous report even if you forgot to do this when you first scheduled your appointment, here's how... If you forgot to click the link button when you scheduled your appointment, you can connect the relevant link at a number of ...

    • Can I customise a report before I go to the property?

      Yes, our software allows you to create a report on the dashboard, customise the document and then schedule an appointment to take that version of the document with you to the property. Select the 'Create' button in the 'Reports' Tile on the ...

    • A report has been completed using the wrong template - what can I do?

      If you have completed a report on the wrong template, unfortunately we cannot change the template but you have two options: 1. Hide Sections and Change the Report Name If you’ve managed to add all the details in that you need you can hide any ...