Sharing & Sign-off
How to use Remote Comments with Tenants or Landlords
Remote Comments allow tenants or landlords to review a report digitally, add comments where needed, upload supporting photos, and sign to confirm accuracy, without the need to attend the inspection in person. The updated Remote Comments experience is ...
Send a report to tenants or landlords so they can complete remotely
How to send a report to tenants or landlords so they can complete remotely If you're not able to attend the property yourself, our self-service report templates will enable someone else to document the property for you What does this option allow you ...
Self-service reporting - user guide for tenants and landlords
Handy user guide available. If you are using the 'Remote Reporting' feature to send reports out for tenants or landlords to complete, we've put together a handy User Guide, that you can download and send to your tenants or landlords if they need ...
Over-the-phone reporting - how to create and complete with a tenant or landlord
If you're not able to attend the property, you can opt to compile a report over the phone with the tenant/landlord. What does this option allow you to do? Gather information from the tenant about the condition of the property if you're unable to gain ...
User guide for tenants/landlords: how to review, add comments and sign reports remotely
If you are using the 'Comments' feature to send final reports out for review and signature, we've put together a User Guide, which you can share with your tenants/landlords if they need assistance. Please follow this link to access the User Guide.
Change Email Sender Settings
Configure your email settings within your TouchRight account, to send emails using your own email server. It's possible to send a number of different emails from your TouchRight account, for example: Email an appointment reminder to tenant or ...
Customise Emails
You can send a variety of different emails from your TouchRight account, including appointment reminders, report links/PDF, comment requests and self-service remote reports. You can set up and customise any number of email templates in your account. ...
Permission to send emails to Tenants
To email reports and appointments to Tenants from TouchRight you must indicate that they have given you permission to do so. You can indicate this by editing the Tenant and selecting 'Yes, the tenant has given permission'. If you have received ...
Permission to send emails to Landlords
To email reports and appointments to Landlords from TouchRight you must indicate that they have given you permission to do so. You can do this by editing the Landlord and selecting 'Yes, the landlord has given permission'. If you have received ...