Remote Comments allow tenants or landlords to review an inspection report digitally, add comments where needed, upload supporting photos, and sign, all without attending the inspection in person.
They provide a clear, time-stamped audit trail that helps protect all parties and reduces the risk of disputes.
In many cases, tenants or landlords are unable to attend inspections in person. Remote Comments ensure their voice is still captured in a structured, professional way, without delaying report completion.
Instead of lengthy email exchanges or verbal follow ups, all feedback is recorded directly against the report itself.
Remote Comments are designed to be quick and intuitive.
Tenants and landlords can:
Review the report online using a secure link
Add comments only where clarification is needed
Upload photos to support their comments
Sign digitally once their review is complete
They are not required to respond to every room or item, which keeps the process efficient and reduces frustration.
One of the most powerful benefits of Remote Comments is the built-in history tracker, visible on the back page of the final report.
This tracker records:
When the Remote Comments request was sent
When the report link was opened
When comments were submitted
When the report was signed, including date and time
If the recipient did not respond within the given timeframe
If a tenant or landlord chooses not to respond, this is also recorded, providing evidence that the opportunity to comment was offered.
This history is invaluable in dispute scenarios, offering clear proof of engagement, or lack of response, without relying on external emails or screenshots.
When a tenant or landlord signs a report via Remote Comments, they are shown a confirmation statement explaining that, with the exception of where comments have been added, the report accurately reflects the condition of the property at the date of creation.
This creates a fair and transparent record for all parties.
All Remote Comments, photos, signatures, and timestamps are:
Stored securely within TouchRight
Visible within the app
Embedded in the final PDF report
Previously agreed comments from linked reports are also visible, helping provide context across tenancies and reducing repeated disputes.
Remote Comments help reduce:
Back and forth emails
Unclear verbal disputes
Follow up calls asking for clarification
Inspectors and managers can also include a message when submitting the reviewed report, explaining decisions where comments have been accepted or rejected.
Remote Comments are ideal for:
Inventory and check out reports
Routine and interim inspections
Situations where attendance is not possible
Capturing written confirmation post inspection
Strengthening evidence in potential dispute cases
To see how to send reports for Remote Comments, review feedback, and capture tenant or landlord signatures, view our step by step guide: