Connecting Fixflo with your TouchRight Account

FixFlo Integration Set-Up

Fixflo is an online repair reporting system for rented properties.

What does the connection allow?

Seamlessly tag, track and update the status of property repairs;

  • Repairs and photos can easily be tagged in a TouchRight report in the TouchRight app or, back in the office on the dashboard.

  • Those repairs and issues can then be pushed to Fixflo at the push of a button - whilst on site or from the dashboard.

  • Repairs can be tracked through the Fixflo workflow management tool and the status updated back in TouchRight.

How to set up the integration

You'll need to get your Fixflo token key and url from your Fixflo account:


Step 2: Enter the key and url into your TouchRight account via Account>Integrations
(this function is only available to Account Owners) 


  • Maintenance Type - choose whether to create your issues in Fixflo as 'planned maintenance' or 'reactive maintenance' (fault ID: inventory - remedial). This is useful for reporting purposes if you need to track issues as reactive in Fixflo. Note: this is actioned at the account level.

  • Issue Target - choose whether to push issues back against individual properties, or block addresses. This is useful if you want to sync issues back against a main block address for reporting purposes.

  • Add Tenants - choose whether to send issues back to Fixflo with any tenant information added in TouchRight (name, email etc.) included. If you already have your tenant details stored in Fixflo, you may prefer to select and add a tenant against an issue inside Fixflo.

Please reach out to us if you need any further help or guidance with this (support@touchrightsoftware.com)

If you need to share these instructions with a colleague. Please feel free to use the following combined video:

    • Related Articles

    • Tagging issues

      In each TouchRight report that you create, you have the option to 'tag' follow up repairs and maintenance or damage, and also assign a liabilities against the tenant and/or landlord if required. Tagging issues in this way gives extra benefits to be ...

    • FixFlo

      Find out what the connection allows and how it works with TouchRight... Fixflo is an online repair reporting system for rented properties. What does the connection allow? Seamlessly tag, track and update the status of property repairs; Repairs and ...

    • Tag Issues

      You can 'tag' repairs and maintenance issues within the TouchRight app when at a property, and also 'tag' issues once you have synced the report back. How to tag issues on the dashboard When you are reviewing a report, you will see the 'tag' icon ...

    • The Depositary Integration Set-Up

      The Depositary enables you to get your tenancies from notice to refund quickly and easily. On average member agents return deposits 1/3 faster and see their workload reduce by as much as 90%. What does the connection allow? The integration with ...

    • Customise Issue Tag Categories

      Create your own Issue Tag Categories or use our default labels to track certain types of issues for repairs and maintenance follow up. Within the Issues Area of your TouchRight Dashboard (Side Menu>Issues):